LTMG

Service

After Sales Policy

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Warranty period 12 months/ 2000 hours

LTMG Machinery provides a worldwide limited warranty to its customers. All machinery produced by LTMG Machinery is guaranteed for a period of 12 months or 2,000 hours of operation. During this period, we will provide free repairs or replacement parts service for equipment malfunctions or process defects caused by non-human factors.

After sales process

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01

Find us from official channels

When your LTMG equipment requires after-sales service, please reach out to us through officially recognized channels such as the LTMG official website, customer service hotline, social media platforms, and other authorized channels.

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02

Provide valid information

When contacting us, please provide valid product information of the LTMG equipment you have purchased (such as the factory nameplate information on the body of the vehicle, etc.), enabling us to identify your equipment information and ensure the accuracy and efficiency of service coordination.

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03

Specify the exact fault

Please provide detailed descriptions of the faults encountered by your machines, including specific circumstances when the fault occurred, the abnormal performance of the equipment, etc. These will facilitate our faster understanding of the problem and enable us to provide targeted solutions.

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04

After-Sales Response and Processing

Once receiving your after-sales service request, the LTMG service team will respond within 24 hours and aim to effectively resolve the issue within 7 working days. Our product managers and technical staff will promptly communicate with you, assisting in resolving equipment issues, striving to restore regular equipment operation in the shortest possible time to meet your business requirements.

Questions?
We're here to help.

From offering expert advice to solving complex problems.

we've got you covered.

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Chat with a Business Advisor

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Request a Sales Calback

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Call

1800 394 7426

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Get Support

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No. 506, Xinglinwan Road, Jimei District, Xiamen City, Fujian Province

+86 17350015962

+86 17350015962

+86 17350015962

info@ltmg.com

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